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Feedback

Sending in your feedback

We believe that compliments, comments and complaints are a valuable indicator of the quality of our service, and an opportunity to improve that quality.

If you feel that the service expectations are not being met or you have any concerns surrounding the support, you receive from you can follow our complaints process.

If you also feel that the service is meeting your expectations and you would like to compliment the service please contact our offices, it is equally important to us to recognise and compliment quality care or service you have received from our team.

We can assure all Service Users and customers that no-one will be victimised for making a complaint, we encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary.

We do not wish to confine complaints to major issues and encourage Service Users to comment when relatively minor matters are a problem to them; It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.

How to send in a Compliment or Comment

We actively encourage feedback from our customers, both good and bad, so we can continuously improve and ensure we’re continuing to provide care in the home that is of the highest quality.

By email:
homecare@nlgroup.co.uk

By letter:
NLG Home Care, Riverside House, 3 Earls Court, Henry Boot Way, Hull, East Yorkshire, HU4 7DY

Submit a compliment or comment online

By phone:
01482 60 60 40 (Option 3)

In person:
NLG Home Care, Riverside House, 3 Earls Court, Henry Boot Way, Hull, East Yorkshire, HU4 7DY

How to send a complaint

We take all complaints and concerns very seriously and aim to settle each one thoroughly and satisfactorily.

By email:
homecare@nlgroup.co.uk

By letter:
NLG Home Care, Riverside House, 3 Earls Court, Henry Boot Way, Hull, East Yorkshire, HU4 7DY

By phone:
01482 60 60 40 (Option 3)

In person:
NLG Home Care, Riverside House, 3 Earls Court, Henry Boot Way, Hull, East Yorkshire, HU4 7DY

Your complaint may be resolved by way of an apology, providing the service required or by providing an acceptable explanation of the circumstances after an investigation. See below for the full details of our complaints process.

More in Resources







Our Values and Accreditations

NLG Health is a leading force in providing medical, nursing and healthcare staff with a track record of excellence going back to 2001.

We focus on the needs and potential of every one of our candidates and that’s one of the reasons we continue to grow and attract the best. Our framework agency ‘diamond status’ is evidence of our emphasis on quality, and we are very highly accredited too.

Read more

NLG Health

Passion, Appreciation, Integrity, Respect

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