Posted on August 13, 2014

Domiciliary home care review needed in Milton Keynes

There have been calls for a review of the town's domiciliary home care services to be carried out after a provider was suspended in Milton Keynes. The decision to suspend the provider was the taken after a CQC inspection identified non-compliance with the stringent standards set out by the regulator. Factors that raised concerns included care standards and the welfare of the clients; an issue was also identified with the way in which client medications were handled. Councillors are now raising concerns about other service providers used by the city council. One issue is the hourly rate charged by the providers, some of which do not pay their workers the living wage. The council has stated that it is determined to ensure that domiciliary home care in the city is a quality service and that those conducting the review should talk to both the home care providers and the clients using the services. In excess of 567,000 hours of domiciliary home care are delivered to clients by the council every year; however, despite the demands of the work, most carers see little more than minimum wage for their efforts. The care industry has a high staff turnover and the rate of pay is just one of the reasons why. The council has stated that it understands the importance of home care services to allow people to retain their independence for as long as possible and has said that a range of options need to be considered as part of the review.
National Framework Supplier