Posted on October 03, 2014

CQC guidelines for 'outstanding' rating issued

The CQC has set out guidelines for how domiciliary home care providers and care homes can achieve an 'outstanding' rating. The guidelines are part of the CQC's new approach to the regulation of social care for adults. The organisation will use specialist teams to inspect services, with the categories that will be examined comprising safety, care, effectiveness, responsive to needs, and leadership. There will be four different ratings available: outstanding, good, requires improvement and inadequate. The safety aspect will look at whether people are protected from bullying and abuse and whether staff are trained to recognise this behaviour when it does happen. The providers that achieve an outstanding rating will have additional characteristics, with feedback describing what makes the service distinctive and exceptional. Providers will also need to make sure that the service they supply meets the needs of those being cared for, and staff will need the right qualifications and qualities to do the job effectively. Care standards will also be very high, with staff knowing their clients and adapting to their different needs. Care will be personalised and care plans will take into account the client's whole life and their preferences for their own care. Leadership will provide a clear set of values that are consistently used and respected. Staff need to be encouraged to report problems and should expect support when they do. The new system of inspections is set to come into effect this month.
National Framework Supplier