NLG Health is committed to providing our clients and service users with an exceptional level of customer service.
Our company values and standards underpin our entire ethos and are centred on FOUR commitments.
We show pride, enthusiasm and commitment in everything that we do. We are committed to supplying and delivering our solutions and services at only the highest level. Our clients, service users and employees are our partners in creating value; their happiness, health and loyalty is our greatest reward.
We will see through the eyes of those whose lives we affect, identifying unmet needs and producing innovative and lasting healthcare solutions. We will bring to this task all of our experience and knowledge as the unique individuals we are.
We believe our promise is our most vital product. The relationships that are critical to our success depend entirely on maintaining the highest ethical and moral standards in everything we do. As a vital measure of integrity, we will ensure the health and safety of the communities we serve, and protect the environment in all we do.
We treat our team members, clients, service users, partners and suppliers with mutual respect, sensitivity and care, recognising the importance of diversity. We respect all individuals and value their ideas and contributions.
Read our Corporate Social Responsibility Policy >
Neuven Audit Solutions audit
Neuven Audit Solutions provide independent compliance audits for users of temporary staffing agencies across all disciplines within the Private and Public sectors.
Neuven Audit Solutions audit staffing, recruitment agencies and managed services providers to ensure that they are compliant with all legislative and company requirements. Having workers supplied through an agency that does not recruit and provide in a fully compliant manner can put both the candidate, client and provider at risk of fines and penalties.
"With a With a platinum score of 98.58% this is an extremely well deserved and truly great ‘Pass’ result for NLG. It is quite clear from the result alone that compliance is at the forefront of NL Group’s everyday operations. Aside from this, the staff at NL Group are extremely knowledgeable, and totally committed to up keeping the company’s already high compliance standards."
-Colette Caldwell - Auditor
Recruitment is a competitive market. Every agency talks about how they can ‘add value’, but being able to demonstrate that you are different to competitors is a different matter entirely.
REC Audited is a robust audit package that validates compliance with the Employment Agencies Act and Conduct Regulations 2003 and REC Code of Professional Practice.
The Recruitment and Employment Confederation (REC) is the professional body dedicated to representing the interests of the UK’s £19.7 billion recruitment industry in Parliament, Whitehall, the European Commission and to press and opinion formers.
Representing 3,750 Corporate Members, with more than 7,700 branches, and 5,550 Individual Members within the Institute of Recruitment Professionals.
The REC along with its Accredited corporate members such as NL Group are committed to raising standards and highlighting excellence throughout the recruitment industry and all REC Members must abide by the REC Code of Professional Practice.
REC Code of Practice >
SAFERjobs is a non-profit, joint industry and law enforcement organisation designed to support job seekers, agency staff, and contractors with any suspected fraud, malpractice, breach of legislation, or poor experience they may encounter. SAFERjobs is supported by the DWP, BEIS, Metropolitan Police, and other government and industry organisations.
ISO 9001 is the internationally recognised standard for the quality management of businesses.
ISO 9001 applies to the processes that create and control the products and services an organisation supply prescribes systematic control of activities to ensure that the needs and expectations of customers are met is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.
NLG Certificate Number: 4304
ISO 27001 is the internationally recognised standard for the quality management of businesses.
ISO 27001 is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes.
NLG Certificate Number: 4302
NHS Workforce Alliance
The Workforce Alliance provides the NHS with compliant and straightforward routes to market, as well as expert category advice and support, to enable you to create and maintain a sustainable workforce. Our routes to market enable our NHS customers to:
- Recruit permanent staff domestically and internationally
- Roster current staff efficiently using e-rostering and e-job planning solutions
- Run retention programmes
- Outsource Managed Bank
- Obtain workforce consultancy and advice
- Use NHS approved frameworks to source agency staff.
Every organisation within the Workforce Alliance has delivered award-winning, accredited, cost-saving, compliant agreements. With our established reputation and expertise across the portfolio, we can influence the market, streamline the offer and ensure customers and suppliers have confidence in the service we deliver.